As a customer of Jio Finance, it’s essential to have an efficient way to communicate or complaint any issues you may face during your financial transactions or service usage. Jio Finance provides various avenues for customers to register complaints, ensuring that your concerns are promptly addressed. In this article, we write about how to register a complaint with Jio Finance customer care.
To register a complaint with Jio Finance customer care, you can follow these steps:
Jio Finance offers multiple channels for registering complaints, giving you the flexibility to choose the one that suits you best. Here are the primary methods you can use:
Customer Care Helpline: Dial 1800 891 9999 or 1991 from your Jio number to reach Jio Finance’s customer care helpline. You will be connected with a customer care executive who will assist you in logging your complaint.
Jio Finance Store Visit: Alternatively, you can visit a nearby Jio store and speak with a representative in person. They will help you register your complaint and provide necessary guidance.
Jio Finance Lenders and customer care Information
a. ICICI Bank Limited – 1800 1080
| Name | Mr. Vinayak M More |
| Phone No. | +91-22-39337979 |
| digitallending@icicibank.com | |
| Address | ICICI Bank Ltd Bandra Kurla Complex Mumbai 400051 |
| Website | Click here |
b. Piramal Capital & Housing Finance Limited – 1800 266 6444 (customercare@piramal.com)
| Name | Mr. Kishore Dalwani |
| Phone No. | 022- 69181439 |
| nodal.officer@piramal.com | |
| Address | 6th Floor, Amiti, Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH400070. |
| Website | Click here |
When registering your complaint, ensure that you provide all the relevant details to the customer care executive or through the app. Essential information includes:
Account Information: Be ready to share your Jio Finance account number, registered mobile number, and any other account-specific details to facilitate faster resolution.
Complaint Description: Clearly explain the nature of your complaint, including the date and time of the issue, any error messages received, and any specific transactions or services involved.
Supporting Documents: If applicable, attach any relevant documents or screenshots that support your complaint. This can include transaction receipts, error screenshots, or any other evidence.
After registering your complaint, take note of the complaint reference number provided by the customer care executive or the app. This reference number will help you track the progress of your complaint. In case your issue is not resolved within a reasonable timeframe, don’t hesitate to follow up on the status of your complaint using the reference number.
If your complaint remains unresolved or if you are dissatisfied with the resolution provided, you have the option to escalate the matter to higher authorities within Jio Finance. Request the customer care executive to escalate the issue or contact Jio Finance’s higher-level support team to address your concerns.
Contacting the Nodal Officer of Jio Finance:
If you have encountered any issues or grievances related to your Jio Finance account or services, you have the option to reach out to the Nodal Officer for resolution. The Nodal Officer is a designated authority responsible for addressing escalated concerns and ensuring efficient issue resolution for customers. Below we provided Contact Jio Finance’s Nodal Officer Information –
Name – Mr. Vishal Kumar
Address – Regd. Office: 9th Floor, Maker Chambers IV, 222 Nariman Point, Mumbai 400021.
Phone – +91 22 79670860
Email – nodalofficer@jiofinance.com
To get in touch with the Nodal Officer, you can follow these steps:
1. Visit the Jio Finance Official Website:
Start by visiting the official website of Jio Finance. The website is user-friendly and provides essential information to assist customers with their concerns.
2. Navigate to the “Contact Us” Page:
Once on the website, look for the “Contact Us” page. It is usually located in the main navigation menu or the footer section of the website. Click on the link to access the contact information.
3. Locate the Nodal Officer’s Details:
On the “Contact Us” page, you will find a section specifically dedicated to the Nodal Officer’s contact details. The information provided will include the name of the Nodal Officer, their designation, email address, and a dedicated phone number for communication.
4. Compose an Email or Make a Call:
Depending on your preference, you can either compose an email to the Nodal Officer explaining your issue in detail or directly call the provided phone number to speak with them. When composing an email, ensure you include relevant account details and a comprehensive description of your complaint to facilitate a quicker resolution.
5. Await a Response:
After you have submitted your complaint, the Nodal Officer will acknowledge the receipt and initiate an investigation into the matter. You should receive a response within a reasonable timeframe, acknowledging your complaint and providing an estimated resolution timeline.
Note – In case you face any challenges in reaching out to the Nodal Officer or have any difficulties with the process, don’t hesitate to contact Jio Finance’s customer care for assistance. They will be more than willing to guide you through the procedure and help address your concerns effectively.